Non-Disclosure Return Policy

This Non-Disclosure Return Policy (the "NDRP") governs every order placed on bliniofficial.com. By completing checkout, the customer acknowledges and accepts every clause below as binding. The NDRP is presented and acknowledged at checkout via a timestamped, IP-logged confirmation step.

1. Made-to-Order, Final Sale

Every BLINI dress is hand-cut, sewn, embellished, and finished by our atelier specifically for the customer who orders it. We do not stock, warehouse, or resell. Each piece is uniquely produced for one named buyer.

Because each garment is bespoke, all sales are final once production has begun. Production begins 24 hours after order confirmation. Change-of-mind returns and refunds are not accepted under any circumstance after this 24-hour window.

2. No Wear-and-Return ("Wardrobing")

BLINI does not accept the return of dresses that have been worn, partially worn, tried on outside the home, photographed for events, or used in any public capacity. This practice — known in the retail industry as wardrobing — is treated as consumer fraud and is contested aggressively.

The following will not be accepted as returns:

• Garments with the BLINI security tag removed, cut, or tampered with
• Visible makeup, foundation, lipstick, fake-tan, self-tanner, or skincare residue
• Sweat, body oils, or deodorant marks under the arms or on the lining
• Perfume, cologne, smoke, food, or alcohol odors
• Stretching, lifted hems, broken zippers from use, or strained seams
• Alterations, hemming, or modifications by a third party
• Pet hair, dust, or evidence the dress was stored outside its original packaging
• Photographs of the customer wearing the dress posted to social media

All returned garments are inspected by two senior atelier staff and photographed on arrival. Inspection notes and photographs are retained as evidence in the event of a payment dispute or chargeback.

Garments determined to have been worn or used will be:

• Returned to the sender at the sender's expense within 14 days; and
• The original payment will not be refunded; and
• The customer's account and payment instrument may be permanently banned from future purchases at BLINI Fashion House and any affiliated brands.

3. What We Do Accept — Defects & Shipping Damage

Genuine manufacturing defects (broken stitching, missing stones, wrong size produced against the order) and shipping damage are accepted under the following conditions:

• Reported in writing to info@bliniofficial.com within 48 hours of delivery
• BLINI security tag must still be attached and intact
• Clear photographs of the defect or damage
• Photographs of the original packaging and shipping label
• Order number included in the message subject line

Verified defects are resolved at BLINI's discretion through repair, replacement, or — if neither is feasible — a refund of the affected item only.

4. Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, materials have been cut and production has begun, and the order becomes non-cancellable. No exceptions.

5. Deposit Orders — Reserve with 50% Deposit

Where offered, a customer may reserve a made-to-order piece by paying a 50% deposit at checkout. The deposit commissions production immediately: materials are purchased and bespoke labor begins. The customer remains contractually obligated to pay the remaining balance, which is invoiced before delivery together with photo and video confirmation of the finished piece.

If the balance remains unpaid 30 days after the balance invoice is issued, BLINI may cancel the order and retain the deposit as liquidated damages for materials consumed and bespoke labor performed. The 24-hour cancellation window in Section 4 applies to deposit orders identically: within 24 hours of placement the deposit is refundable in full; after 24 hours the deposit is non-refundable. Checking the Terms & Agreements box at checkout and submitting payment constitutes an electronic signature and forms a binding purchase agreement under the U.S. E-SIGN Act (15 U.S.C. §7001) and Regulation (EU) 910/2014 (eIDAS); BLINI preserves a timestamped record of each agreement, including the terms version, IP address and device details.

6. Sizing

Sizing is the customer's sole responsibility. Refer to our size guidebefore ordering. Garments produced in the size selected at checkout are not eligible for refund or exchange on the basis of fit. Minor alterations should be performed locally by the customer's tailor.

7. Customs, Duties & Refused Deliveries

International orders may incur customs duties or import taxes set by the destination country. These are the responsibility of the buyer and are not included in the order total. Refusing delivery, failing to clear customs, or providing an incorrect address does not entitle the buyer to a refund. The order remains the buyer's property and may be re-shipped at the buyer's expense.

8. Chargeback Policy

By accepting the NDRP, the customer agrees to first contact BLINI Fashion House directly to resolve any concern before initiating a chargeback with their card issuer. Chargebacks filed without prior contact, or filed in respect of garments worn or used, will be contested in full with the following evidence package:

• NDRP acceptance log with timestamp, IP address, and browser fingerprint
• Order confirmation, production records, and shipping carrier proof of delivery
• Inspection photographs and atelier notes upon return receipt
• Citations of the applicable consumer-protection law from Section 8 below

9. International Legal Basis

The NDRP is enforceable in every jurisdiction in which BLINI ships. The following statutes specifically exclude made-to-order, bespoke, or personalised goods from any statutory right of return:

European Union

Directive 2011/83/EU on Consumer Rights, Article 16(c)— the right of withdrawal does not apply to "the supply of goods made to the consumer's specifications or clearly personalised." All BLINI dresses are produced specifically for the named buyer and meet this exemption in full.

Directive 2011/83/EU, Article 16(e) — the right of withdrawal does not apply to sealed goods which are unsuitable for return for hygiene reasons and were unsealed after delivery. BLINI garments shipped in sealed garment bags fall under this exemption once the seal is broken.

United Kingdom

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(1)(b) and 28(1)(c) — the 14-day cancellation right does not apply to bespoke or made-to-measure goods. BLINI dresses are exempt under both subsections.

United States — Federal

Federal Trade Commission Act, 15 U.S.C. §45 (Section 5)— merchants are free to set their own return policies provided they are clearly and conspicuously disclosed prior to purchase. The NDRP is presented at checkout and requires explicit customer acceptance, satisfying the FTC's disclosure standard. There is no federal statutory right of return for change of mind in the United States.

United States — California

California Civil Code §1723— retailers must conspicuously post their return policy or default to a 7-day cash-refund policy. The NDRP is conspicuously posted at checkout via a required acknowledgement step, satisfying §1723 in full. BLINI's posted policy of final sale on made-to-order goods is therefore binding on California buyers.

Australia

Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 — consumer guarantees apply only to acceptable quality, fitness for purpose, and matching description. Change-of-mind returns are not mandated by Australian law. BLINI honours the consumer guarantees in respect of genuine defects (Section 3 of this NDRP) and rejects all wear-and-return claims as outside the statutory consumer guarantees.

Canada

There is no federal statutory right of return in Canada for change of mind. Provincial consumer-protection statutes (Ontario Consumer Protection Act 2002, Quebec Consumer Protection Act, BC Business Practices and Consumer Protection Act) recognise the validity of clearly-disclosed merchant return policies for made-to-order goods. The NDRP is binding on Canadian buyers upon checkout acceptance.

European Union — Hygiene Goods General

Across all EU member states, garments worn against the skin (intimate apparel, swimwear, formal-wear with skin contact at the bodice or back) are routinely treated as goods unsuitable for resale once worn, in line with national hygiene-and-resale jurisprudence. BLINI relies on this principle in addition to Article 16(c).

10. Governing Law & Jurisdiction

The NDRP is governed by the laws of the State of California, United States, without regard to conflict-of-law principles. Disputes shall be resolved in the state and federal courts located in Los Angeles County, California. The customer consents to personal jurisdiction in those courts. Where mandatory consumer-protection laws of the customer's home jurisdiction apply, those mandatory provisions remain in force to the extent they cannot be waived by contract.

11. Contact

BLINI Fashion House
633 W 5th St, Los Angeles, CA, United States
info@bliniofficial.com
+383 48 163 016

Last updated: 4 May 2026. The NDRP applies to every order placed on bliniofficial.com. BLINI Fashion House reserves the right to update this policy; the version in force is the version in effect at the time of order placement.

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