Frequently Asked Questions
How long does shipping take?
Ready-to-ship pieces are dispatched within about 5–10 business days. Made-to-order pieces take 20–30 working days to make, plus DHL Express transit; complex custom designs can take longer. See our Delivery Times page for the estimated window to your country.
Do you offer international shipping?
Yes, we ship worldwide. Shipping is free on all orders over $500 USD — sale items included. For orders under $500, a flat rate of $100 USD applies.
What payment methods do you accept?
We accept Visa and Mastercard through our secure checkout, Apple Pay (in Safari), and bank transfer — including from bank apps such as Revolut, Wise and bunq. All orders are charged in USD and paid in full when the order is placed. Card details are entered on the payment provider's secure form and never touch our servers.
Can I return my order?
Ready-to-ship items can be returned within 14 days of delivery, provided they are unworn, undamaged, and in original condition with tags attached; return shipping is paid by the client. Made-to-order, semi-custom and custom-made items are final sale and cannot be returned or exchanged.
How do I place a custom order?
You can start a custom order through our Custom Couture or Custom Bridal pages, or contact us directly via email at info@bliniofficial.com or by phone. Orders are paid in full at checkout, and production begins as soon as your payment is confirmed.
What is the cancellation policy?
Made-to-order pieces can be cancelled for a full refund within 24 hours of payment. After 24 hours production begins and the order is final sale. Ready-to-ship items can instead be returned within 14 days of delivery (see above).
How do custom measurements work?
When ordering a custom piece, you can provide your measurements directly on the product page. Our team will contact you to confirm all details before production begins. We recommend professional measurement for the best fit.
Are custom orders exactly like the photos?
Our atelier achieves 90–97% replication accuracy on custom designs. Minor variations are inherent to handmade work and are part of what makes each piece unique. We will communicate any significant differences before proceeding.
Who is responsible for customs and import taxes?
Duties and taxes depend on your country and are paid on delivery; our advisors can tell you what to expect.
How do I care for my BLINI piece?
We recommend professional dry cleaning for all our garments to preserve their quality and craftsmanship. Detailed care instructions are included with each piece.
Can I visit your atelier?
Absolutely! Fittings and showroom visits are by appointment — book a virtual or in-person consultation on our Appointments page and our team will confirm the details.
How do I contact customer support?
The fastest way is live chat on our website — tap the chat button at the bottom right of any page and our team usually replies within minutes. You can also email info@bliniofficial.com, call us, or use the contact form; we answer those within 24 hours.