Privacy Policy

Information We Collect

We collect the following personal information when you interact with our website:

• Contact details: Name, email address, phone number, shipping and billing addresses.
• Payment information: Credit/debit card details and transaction data, processed securely through PayPal and Paysera. We never store your full card number on our servers.
• Account information: Username, password, and preferences if you create a customer account.
• Order history: Items viewed, added to cart, purchased, returned, or exchanged.
• Device and usage data: IP address, browser type, device information, pages visited, and interaction patterns collected automatically through cookies and similar technologies.
• Communications: Messages you send us through email, phone, or our contact form.

How We Use Your Information

• To process and fulfil your orders, arrange shipping, and send order confirmations and updates.
• To communicate with you about your account, orders, and customer support inquiries.
• To send promotional communications and newsletters, but only with your explicit consent. You may unsubscribe at any time.
• To improve our website, products, and services based on browsing patterns and feedback.
• To prevent fraud, detect suspicious activity, and ensure the security of transactions.
• To comply with legal obligations and respond to lawful requests from authorities.

Third-Party Services

We work with trusted third-party providers to operate our business:

• Payment processors: PayPal and Paysera handle payment transactions securely under their own privacy policies.
• Shipping carriers: DHL, FedEx, and TNT receive your shipping address to deliver orders.
• Analytics: We use anonymised analytics to understand how visitors use our website.
• Marketing: With your consent, we may use Meta (Facebook/Instagram) tools for targeted advertising.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Data Protection & Security

We implement industry-standard security measures including 256-bit SSL encryption, secure payment processing, and access controls to protect your personal data. While no system is entirely impenetrable, we take every reasonable step to safeguard your information.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, commonly used format.
• Opt-out: Withdraw consent for marketing communications at any time.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 5 years for tax and accounting purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

Contact Us

For any privacy-related questions or to exercise your rights, please contact us at info@bliniofficial.com.